Post by account_disabled on Jan 8, 2024 1:54:52 GMT -7
Acase management knowledge management and a customer portal Collaboration marketing sales and support teams can collaborate on deals leads and customer support cases in realtime Integrations Zoho CRM integrates with a range of other Zoho and thirdparty tools Mobile app for both iOS and Android devices Zoho CRM Cons Although it offers decent standard functionality users report some limitations Limited customization While there are some nocode customization options such as custom fields and modules its not enough for companies with complex sales processes. Youll need a developer to customize your workspace using Zoho CRMs APIs.
Steep learning curve For users new to CRM software Country Email List it can be time and effortintensive to master all of its features. Limited reporting options Somewhat limited compared to other CRM platforms making it difficult to gain insights into customer data and business performance. Performance issues Slow load times and system crashes are known to happen during hightraffic periods. Support Users especially those located in Europe report bumpy support experience. The problems often cited are time zone differences and language barriers. Narrow focus As the name Zoho CRM suggests the primary focus are CRM functionalities.
It means you need other apps or thirdparty integrations to unlock other marketing features. Costs Zoho CRMs pricing plans are affordable but it gets costly fast when you start buying applications to extend its functionality. Heres what users say about the problems theyve faced with quickly and easily using the included help database. It feels like a pretty steep learning curve to be able to maximize the usefulness of the platform. Response times to support tickets can also take some time. Their support could be better and better catered to each country. There is a bit of a language barrier and I often get put in touch with the wrong person. This can definitely improve. You will have to either buy the entire Zoho One suite or.